PLANTATION ESTORE features products individually selected by our
design team based on style, uniqueness, and exceptional quality. We
proudly stand behind every item offered on our site. In the unlikely
event you are dissatisfied with one of your selections, we will gladly
refund your purchase under the following guidelines:
- Unwanted items must be returned to us within 7 business days of
your delivery confirmation. Please reference the “How to Make a
Return” section for specific instructions.
- A return will only be accepted if the item is in its original,
sellable condition.
- Effective October 1st 2008, all returned items are subject to
the following restocking fees (per item):
- Items $250 or less are subject to a $25 restocking fee.
- Items over $250 are subject to a 10% restocking fee.
- Return shipping fees are the customer’s responsibility.
- A defective item claim must be reported to us within 48 hours of
your delivery confirmation.
- All custom, made-to-order items and sale merchandise are final
sales, without exception.
- Credits will be processed upon the satisfactory inspection of
the returned items.
Cancellations
All orders are subject to a 24-hour cancellation window. This
must be strictly enforced as we immediately secure merchandise (stocked
and non-stocked items) with our suppliers to minimize lead times and
backorders.
Customer service is the cornerstone of our boutique business. Please
know that we always alert our customers if an item will ship outside of
a listed availability window. Once provided with this information,
customers are entitled to cancel an order independent of the initial
24-hour cancellation window.
How to Make a Return
- Place a copy of the relevant sales invoice (emailed to you with
your original order) with your return.
- Pack and seal your return securely in its original packaging.
- Send all returns to the following address:
PLANTATION ESTORE
Attn: Returns
144 S La Brea Ave
Los Angeles, CA 90036
323-930-5674
|
